Reviews

You really get a 1st class service from Mark and Gina. My experience from the moment I viewed the video of the car to the drive home to Northampton was flawless! Nothing was too much trouble. A very thorough and detailed explanation of the car and sale process was given along with a 6 month warranty. Thank you so much for your time and effort, 'Zippy' the Clubman will be well looked after!

HI guys just to let you know im very pleased with the Yeti and your fantastic service .
Thanks for all the help. I can recommend Gem Cars , a fantastic team
Cheers Paul.

If you are looking for a quality 2nd hand car at a reasonable price speak to GEM cars! Mark and Gina are friendly, knowledgeable and a pleasure to deal with.
From the thorough video “look around” you get an excellent idea of what you are going to purchase so when you arrive for your pre arranged test drive you are not disappointed.
Highly recommended.

Gina and Mark really went out of their way to assist me when the engine light came on just after I purchased the car. They made a tremendous effort to fix the issue and even offered to lend another vehicle to me if I had needed it. They care a lot about good service for their customers.

Great people to deal with, Nothing to much trouble for Gina, Phil or Mark to deal with. A good range of pre owned cars to look round. All well presented with warranties available. Look no further than Gem cars. My second car with Gem cars

Bought a car from Gem cars today , great people to deal with , the process was simple and a pleasure , drove the car 200 miles homes today and it absolutely purred every mile of the way . Lovely car and nice people .

From the minute I saw the car on the Gem Cars website the process has been first class. Nothing was too much trouble for Gina and the team. Everything was explained to me about buying the car and the part exchange for my old car. The whole team are true professionals.

This company never fails to impress me with the cars I've brought from them the first class looking after you as a buyer and in seven cars there is no difference in what they do to help. Well done gem cars and team to.

Absolutely first rate people to deal with , from the initial phone call to completion of sale nothing was too much trouble for Gina and the team .
The Toyota Avensis was immaculately presented with a new mot and ALL advisory notes rectified at no extra cost
If you are looking for an honest preowned car dealer , you won’t go wrong here
Chris n Lise

Amazing service throughout the entire purchasing experience. Mark's video walk through was very helpful as it gave an open and honest look at the car. Gina was brilliant as well, taxing the car for me and sorting out all the paperwork. Also always in contact with updates and made the delivery process very easy. Car was delivered in immaculate condition and as listed. I felt comfortable and confident in dealing with them the entire time. I highly recommend Gem Cars Ltd and would definitely purchase from them in the future!

There was absolutely no pressure selling at Gem. We saw a video on their site which was very comprehensive indeed and subsequent to that we arranged a viewing. Mark was on hand to answer any questions (but wasn't breathing down my neck) , I took the car for a test drive, decided to buy it and Gina handled all the necessary paperwork swiftly and expertly. They made what can be a stressful experience a very easy and pleasurable one. We are very happy with the car and would unreservedly recommend them.

A review about Gem Cars: a very real gem indeed-at a time of catastrophic personal upheaval l found myself in desperate, immediate need of an affordable utility vehicle. Gem were able to kit me out with a lovely Berlingo and went the extra mile to get it MOT'd expediently since l come from Gloucestershire and was briefly visiting Family in North Lincolnshire. I returned recently to have some planned work carried out and Mark, the proprietor, was kind enough to ferry me to and from the local station himself .His team is excellent: Phil, the salesman, is a brilliant communicator-friendly, informed, direct, very helpful. Gina, at the office nerve centre is so on-the -ball, always responds to messages,arranged everything for my recent visit absolutely spot-on. Mark ensured all was sorted out as requested . Everyone was kind and helpful. In short, a local Family business run to excellent traditional standards, absolutely Brilliant. As a lady of somewhat senior years who has only just now been able to return to personal car ownership, l have found the Team at Gem Cars so helpful and confidence inspiring . Thankyou so much, Guys. Best wishes, Judith Field.

Purchased a car from Gem cars a few days ago, car was delivered to my door exactly as described by Mark on the walk around video. Fantastic service, highly recommended. Thankyou Gina/Mark 👏

We bought a Skoda Fabia from Gem cars a couple of weeks ago, And sadly it broke down on my way home from work. Anyway, called recovery and the RAC came out and fixed the car at the road side. My wife contacted GEM Cars Ltd who then dealt with the warranty company on our behalf. This happened last Friday and we had a call from GEM Cars today asking was everything OK, and the warranty company will be reimbursing us. If only other dealers gave this level of customer care. Great customer satisfaction in my opinion.

Hello Gem Cars

Just thought I'd drop you a line as it's approaching the 4th anniversary of ownership with Skoda Octavia ##10 AJV. Purchased from you guys.

Obviously, writing this, I still have the vehicle, still love it.

Now 11.5 yrs old, it's still a pleasure to drive, everything still works although the rear wiper motor & cruise control have both been replaced recently. Still has full service history, been fully ceramic coated so just needs a chamois after rain to clean 😂

Mileage is now low 60s but still drives same from when purchased, probably better as it has had recent complete filter change & carbon clean. It basically wants for nothing.

I'd buy another car from you in a heartbeat but would take something really special for me to change 😉

Anyway, just wanted to share 😊

Best wishes

Andy

Gem 💎 by name, gems 💎 by nature!
I spotted the 09 plate Merivia we have just bought online, and what a find. Just over 40,000 miles, few age related marks. Well serviced well looked after. The video of the car was epic, I think Mark the owner really makes sure he points out all the good and bad points if any everything with these guys is really transparent. It's a family run business from their lovely home. Only met Mark briefly, really lovely, and welcoming. What can I say about Gina, she is a real Gem and really friendly, welcoming, professional. She really is very good at what she does, very informative, open and honest. The communication from the initial contact right through to picking the car up today was brilliant. The car was Mot'd flew through as we expected. Showed my dad round the car took him on test drive to make sure he was happy. Upon collection today, she handled all the paperwork swiftly made sure it was taxed online for him so he was fully covered before we left. It was like we had known her years, we chatted away like we had. Gina made the whole buying experience painless and we will be checking what they have when it's time to buy my daughter a car. Gina, thanks so much, keep up the good work, you're amazing!
Louise and Matthew (dad)
Xxx

If you are looking for a decent reliable car, and want to be reasured that you are buying from a reputable dealer, look no further. Mark, Gina and Phil were all amazing when dealing with the car they sold to me and went out there way to ensure I got the car in its best possible condition and gave very impressive customer service.

I love my car thank you all!

Honest, professional and very trustworthy.

Bought a car from Gem Cars about 2 months ago and we’re really happy with it. It even came delivered which was great considering where we live.
The video was absolutely brilliant and covered all the main areas you’d expect to look yourself for a quality second hand car (I’m not even that clever with cars, but this helped me understand). They clearly took the time to ensure the car was well presented when delivered.
Gina and Mark were so helpful throughout the whole process and seem a great team.
Cant praise them enough
Many thanks for your transparency throughout and afterwards when I had questions.